Terms of Service – CtxCore

Version 2.1 · 2026-10-11

Part A – General terms

1. Scope and parties

1.1 These terms apply to all contracts for the use of the CtxCore products (each a "Product") and of the customer account CtxCore Account at account.ctxcore.io ("Account") between CtxCore AB, company registration number 559560-5535, Gamla Sikforsvägen 10, 712 93 Hällefors, Sweden ("CtxCore"), and the customer.

1.2 The offer is directed exclusively at companies, public authorities and organisations acting in the exercise of their trade, business or profession when entering into the contract. Consumers are excluded. When signing up, the customer proves this: companies in Sweden with their organisation number, companies in other EU member states with a VAT identification number that is valid according to VIES. Customers outside the EU can only conclude an individual Enterprise contract.

1.3 The customer's own terms and conditions do not apply, even if CtxCore does not object to them. For Enterprise, these terms apply unless the Enterprise contract provides otherwise.

1.4 The Data Processing Agreement is part of the contract. In the event of a conflict regarding the protection of personal data, it takes precedence over these terms.

1.5 Part A applies to every Product. Each product part sets out the terms specific to its Product (for CtxCore Brain, Part B). If a product part says something different from Part A, the product part prevails for its Product.

2. Conclusion of the contract

2.1 The contract for the trial is concluded when the customer submits the sign-up form, accepts these terms and the Data Processing Agreement in doing so, and confirms its email address. CtxCore records which version of which document was accepted and when.

2.2 The contract for a paid plan is concluded when the customer chooses a plan in the Account and completes the payment process with Stripe.

2.3 The person who creates the Account confirms that they are authorised to represent the customer.

2.4 There is one trial per company. CtxCore may refuse a sign-up without giving reasons.

3. Products and changes

3.1 The features of each plan are listed on the pricing page at https://ctxcore.io/pricing in the version valid when the contract is concluded.

3.2 CtxCore does not owe features that the pricing page marks as "coming" until they are released.

3.3 CtxCore continues to develop the Products. It may change features as long as the agreed core scope of the plan is maintained. If an essential feature is discontinued, CtxCore announces this at least 30 days in advance; the customer may then terminate the contract with effect from the date the change takes effect.

4. Plans, term and cancellation

4.1 Monthly plan: term of one month, renewed for one month at a time. The customer can cancel at any time with effect from the end of the current billing period.

4.2 Annual plan: term of 12 months, renewed for 12 months at a time unless the customer cancels by the last day of the current term.

4.3 Enterprise: only as an annual contract based on an individual offer.

4.4 The customer cancels in the Account via the Stripe customer portal. Cancellation takes effect at the end of the billing period; until then, the plan can be used in full. Cancellation in text form to support@ctxcore.io is also effective.

4.5 The right of either party to terminate for good cause remains unaffected. Good cause for CtxCore includes, in particular, a serious breach of section 6 or of the customer obligations in the product part.

5. Prices, payment and price adjustments

5.1 The prices on the pricing page at the time of booking apply. All prices are net prices plus statutory VAT; within the EU outside Sweden, the reverse charge procedure usually applies.

5.2 The plan is billed in advance for each billing period via Stripe (monthly or annual amount). Invoices are available in the customer portal.

5.3 If a payment fails, Stripe retries it several times. During this time, the Product remains usable. If Stripe ends the subscription because payment finally fails, the Product is paused as set out in its product part.

5.4 Price adjustments: CtxCore may adjust prices once per calendar year. It announces the adjustment by email at least 30 days before it takes effect. The adjustment applies from the next billing period after this notice period, and for annual plans from the next renewal. The customer may cancel with effect from the date the adjustment takes effect. Any price guarantee agreed for founding or pilot prices continues to apply.

5.5 Add-on packs and additional services are charged when purchased.

6. Customer obligations

6.1 The customer keeps access credentials secret, grants access only to persons in its company or acting on its behalf, and is responsible for their actions.

6.2 The customer only provides content that it is entitled to use and no content that violates the law. The product part of each Product sets out further obligations of the customer.

7. Availability and support

7.1 CtxCore operates the Products with the care of a prudent business person and strives for high availability. Outside an Enterprise contract with a service level agreement, it does not promise any particular availability, response time or recovery time.

7.2 CtxCore carries out maintenance outside normal business hours (Europe/Stockholm) where possible and announces longer planned interruptions in advance.

7.3 The Products depend on third-party services (for example hosting, AI models, speech recognition, email delivery). If such a service fails, the affected feature may be restricted.

7.4 Support is provided by email to support@ctxcore.io in German, Swedish or English. The product part sets out response targets and the support included in each plan.

8. Rights to content and to the software

8.1 All content that the customer brings into a Product or creates there (for example documents, transcripts and exports) belongs to the customer. CtxCore uses it only to provide the service to the customer. It does not train AI models with it and does not pass it on for that purpose.

8.2 CtxCore may evaluate anonymised usage and cost figures of each Product (for example number of questions, duration of interviews, cost per processing step) in order to operate, bill and improve the service. These figures do not contain any of the customer's content.

8.3 For the term of the contract, the customer receives a simple, non-transferable right to use the Products for its own purposes. All rights to the software remain with CtxCore.

8.4 CtxCore names the customer as a reference only with the customer's prior consent.

9. Liability

9.1 CtxCore is liable without limitation for intent and gross negligence, for injury to life, body or health, and to the extent mandatory law provides for this.

9.2 In the case of slight negligence, CtxCore is liable only for breach of essential contractual obligations and limited to the damage typical for the contract and foreseeable, in total at most to the fees the customer paid in the 6 months before the event causing the damage. During the trial, CtxCore is not liable for slight negligence; mandatory law remains unaffected.

9.3 Liability for breaches of data protection law is governed by Art. 82 GDPR and the Data Processing Agreement.

10. Confidentiality

10.1 Both parties treat non-public information of the other party as confidential and use it only for the contract. This continues to apply after the end of the contract.

11. Changes to these terms

11.1 CtxCore may change these terms with effect for the future. It notifies changes by email at least 30 days before they take effect. If the customer does not object by the time they take effect, the new terms apply; CtxCore points this out in the notification. If the customer objects, either party may terminate the contract with effect from the date the changes take effect.

11.2 Price changes are governed exclusively by section 5.4.

12. Final provisions

12.1 These terms are governed by Swedish law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

12.2 Place of jurisdiction is the courts competent for CtxCore's registered office in Sweden, to the extent permitted by law.

12.3 These terms are in English only.

12.4 If any provision is invalid, the remaining provisions remain valid.

Part B – Product terms: CtxCore Brain

B.1 Service

B.1.1 CtxCore Brain ("Brain") is software as a service (SaaS) for company knowledge: in Brain, the customer keeps approved Rules per Topic with an Owner, handles Proposals and Conflicts, conducts voice interviews, uploads documents, uses a chat and connects AI tools via MCP.

B.1.2 Results generated by AI models (suggested Rules, assignments, Conflicts, chat answers, summaries of interviews) may be wrong or incomplete. The customer reviews them before approving or using them. Brain provides for approval by an Owner for this purpose.

B.1.3 CtxCore does not work in the customer's content. Proposals, Conflicts and approvals remain the customer's responsibility. CtxCore accesses content only in accordance with Part C.2 and Part D.2 of the Data Processing Agreement.

B.1.4 Additional services such as Kickstart, guided onboarding and training are booked separately. They serve to enable the customer and do not include work in the customer's content.

B.2 Trial

B.2.1 The trial lasts 7 days, is free of charge and ends automatically. Its scope (quotas) is shown on the pricing page. CtxCore may ask for a payment method when the trial starts; nothing is charged during the trial.

B.2.2 If the customer books a plan during the trial, the subscription starts immediately and the trial ends. Uploads from the trial that have not been used remain available.

B.2.3 If the customer does not book a plan, Brain is paused when the trial ends (section B.7).

B.3 Changing plans

B.3.1 Changing plans: in the customer portal, the customer can switch between Starter and Business. An upgrade takes effect immediately; the difference for the rest of the current billing period is charged pro rata straight away. A downgrade or a switch to a shorter billing interval takes effect at the end of the current billing period; until then, the current plan and its quotas remain in place.

B.4 Quotas and fair use

B.4.1 Each plan includes quotas, currently for chat questions, hours of voice interviews and uploaded documents. Amounts and units are shown on the pricing page. Readers and connected AI tools are not limited; requests via MCP do not count against the chat quota.

B.4.2 The monthly base quota applies per billing period, for annual plans per month, and expires at the end of the period. The starting credit for uploads does not expire. Add-on packs are valid for 12 months from purchase. The quota that expires first is used first.

B.4.3 When a quota is used up, answers, interviews and processing already in progress are completed. The next action of the same kind is blocked until a new quota begins or the customer buys an add-on pack. CtxCore informs the customer by email.

B.4.4 A document may have at most 50 pages; Brain shows technical limits for file size and text length when uploading.

B.4.5 Fair use: Brain is designed for the normal use of one company. In particular, automated mass queries via the chat, reselling access to third parties and any use that impairs operation for other customers are not permitted. To protect the service, Brain applies internal limits to the costs of AI processing per billing period and per document. If usage approaches such a limit for the billing period, CtxCore contacts the customer to find a solution (for example an add-on pack, a higher limit or Enterprise). If the limit is nevertheless reached, the next cost-incurring AI action is paused until a solution has been found; actions already in progress are completed.

B.4.6 If a document is only partially processed because of the limit per document, what has already been processed is kept and Brain marks the document as partially processed. It counts as one upload.

B.5 Customer obligations

B.5.1 Special categories of personal data (Art. 9 GDPR) do not belong in Brain unless the customer has a legal basis for them and has agreed this with CtxCore in advance.

B.5.2 The customer informs its employees about the use of Brain and obtains the necessary consent of its employee representatives (in Germany in particular of the works council under section 87(1) no. 6 BetrVG, in Sweden negotiation under section 11 MBL) before it uses personal approvals, interviews or evaluations. See also the Data Processing Agreement.

B.5.3 Anyone who connects Brain via MCP to an AI tool of another provider (for example Claude, ChatGPT, Copilot) passes content to that provider. The customer is responsible for this; that provider is not a sub-processor of CtxCore.

B.5.4 The customer backs up content it needs outside Brain by using the export (section B.6).

B.6 Export

B.6.1 The customer can export its Context as Markdown at any time during the term and during the pause. All paid plans also include a designed PDF export; the trial includes Markdown only.

B.6.2 CtxCore does not owe other export formats or support with moving to another system; these can be agreed separately.

B.7 End of contract: pause, archive and deletion

B.7.1 If the trial ends without a plan, or a paid plan ends (cancellation, finally failed payment), the following applies:

B.7.2 CtxCore reminds the owner of the Account by email 7 days before archiving and 7 days before deletion, and informs them of every transition.

B.7.3 If the customer books a plan while Brain is paused, Brain can be used in full again immediately.

B.8 Support targets

B.8.1 CtxCore aims to reply within 2 working days for Starter and within 1 working day for Business (Swedish working days). This is a target, not a guaranteed response time. Faults, questions about use and help with user management are included in the plan.

B.9 Liability for AI results and data loss

B.9.1 CtxCore is not liable for decisions the customer makes on the basis of AI results that it should have reviewed under section B.1.2, nor for loss of data to the extent the customer could have avoided it by an export under section B.6.

Change history

Data Processing Agreement · Privacy · Subprocessors